Need a hand
with your coins?

Start with the same sign-in method you used before: Google, Apple, Facebook, email magic link or guest. A different method can open a different account, which may make your balance or progress look empty.

If the app stays on the loading screen:

• Check your internet connection
• Update SkinApe from Google Play or the App Store
• Close the app fully and open it again

Still loading? Try skinape.com/app in your browser with the same sign-in method. If that works, you can access your account there while troubleshooting the mobile app.

An account lock means our system flagged potentially suspicious activity. Check the in-app message for possible reasons, including:

• Multiple accounts
• Task fraud
• VPN use

SkinApe allows one account per player and one per household. Another account on your device or home connection, or a shared VPN address, can trigger a flag.

If you think the lock is a mistake, sign in and open Ban Appeal in the contact section below. Your user ID is attached automatically. Explain what happened, mention anyone else using SkinApe in your household, and include relevant screenshots. If you cannot sign in at all, email support@skinape.com from the address on your account.

Keep using your existing account for the appeal. Creating another account while you wait can trigger further flags.

The duplicate-account check runs at withdrawal, so a flag can appear even if the account worked normally before. SkinApe allows one account per player and one per household. Accounts used on the same device, home network or IP address may be linked by the check.

A VPN can also put you on an IP used by another player. Turn it off and stay on your existing account.

If you believe the flag is wrong, sign in and use Ban Appeal in the contact section below. Include the withdrawal you tried to make and whether anyone else in your household uses SkinApe. If you cannot sign in, email support@skinape.com with those details.

No. VPN use can trigger account checks and lead to a ban. A VPN may assign you an IP address already used by another SkinApe player, which can look like a duplicate account.

Turn off any VPN, including one running in the background, before using SkinApe. Use your normal connection for both earning and withdrawals.

SkinApe is available on the web at skinape.com/app and as Android and iOS apps. App store availability varies by region.

If you cannot find the app in your store, try the web app with your existing account. Use your real connection: a VPN can trigger account checks.

The mobile app does not have a log out button or an account switcher. To sign in again on the device, you need to reinstall the app. Make sure you can access your original sign-in method first.

The account rule still applies: one account per player and one per household. If your account is locked, use Ban Appeal instead of creating another account.

No. SkinApe does not work with players Valve has officially banned. A VAC ban sits on your Steam account, and it is not something SkinApe can lift.

Some features are unavailable on iOS because of App Store requirements. You can access the full SkinApe experience at skinape.com/app in your browser.

Use the same sign-in method as on your phone to keep your balance and progress. No fresh start needed.

Premium unlocks access to Premium cases; it does not include a free case. Each Premium case costs 900 coins from your balance.

Premium is optional. You can earn coins and withdraw rewards without a subscription or a deposit. Some partner offers include purchase tasks, so check their requirements before starting.

If Premium is not what you expected, you can cancel renewal through your store subscriptions.

Cancel through the store where you subscribed:

• Android: open Google Play, go to Payments & Subscriptions, find SkinApe and cancel the subscription.
• iOS: open Settings, tap your Apple ID, then Subscriptions, and select SkinApe to cancel.

Cancellation stops future renewals. Your coins and progress stay on your account, and you can keep earning and withdrawing without Premium.

SkinApe is a play-and-earn platform operated by Efez Games, based in Warsaw, Poland. Earn coins through games, offers, quizzes, surveys and ads, then use them in the shop for CS2 skins, gift cards and in-game currency.

SkinApe is free to use, with no deposit required to earn or withdraw. Premium is optional, and some partner offers include purchase tasks. Check an offer's requirements before you start.

Gift cards arrive as redeemable codes and skins as Steam trade offers sent to your Trade URL. We never ask for your Steam or Roblox password.

You can read player reviews at trustpilot.com/review/skinape.com. To try the withdrawal flow yourself, choose a small reward once you have enough coins.

Ads and partner offers help fund the rewards. When you complete an eligible action, such as installing a game or finishing a survey, the partner pays for it and you receive a share as coins.

That is also why rewards may need partner confirmation before they arrive, and why surveys look for specific groups of players.

You do not need to deposit money to use SkinApe. Premium is optional, and purchase tasks are listed in the requirements of the offers that include them.

Never. SkinApe supports Google, Apple, Facebook, email magic link and guest sign-in. To deliver a skin, we need your Steam Trade URL, not your Steam password.

Do not share your Steam or Roblox password or login codes with anyone offering coins, skins or promo codes. If you entered a password on a suspicious page, change it through that platform's official site or app.

Start at skinape.com. Our sites also include blog.skinape.com, games.skinape.com, robux.skinape.com, join.skinape.com and desktop.skinape.com.

You can also find us here:

• Google Play and the App Store, using the download links on skinape.com
• Instagram and TikTok: @skinape_csgo and @skinape_blox
• Discord: discord.gg/dkkxKUcT8g

SkinApe mod APKs, hacked builds and unlimited-coin downloads are not official. They can put your device and account at risk. Use the official download links instead.

For websites, check that the domain is exactly skinape.com or a subdomain ending in .skinape.com. A similar-looking name is not enough.

Cleared the task? Allow 48 hours from when you started it before reporting missing coins. The offer partner confirms rewards, so tracking can take time.

If the coins are still missing, open Earn > Get help, select the issue and task, then send your report. Include:

• Screenshots showing the completed step or level
• The date you started the task
• Your username in the offer game

Keep the offer app installed until the reward arrives. Some reports need a check with the partner, so a support reply may take longer than the initial tracking window.

Check the offerwall's Reward Status screen. Started tasks move out of the main offer list so you can follow their progress separately.

Depending on the provider, look under More in the top left corner, or in My Coins / Your Apps. These screens belong to the offerwall, so their names and locations can vary.

Keep the game installed while the task is in progress. If you still cannot find it, use Get help in SkinApe and include the task name and when you started.

Survey partners need responses from specific groups. If your answers show you are outside the group they need, the survey can end before completion, sometimes after several questions. This is not a penalty on your SkinApe account.

To avoid preventable disqualifications:

• Answer profile questions honestly
• Keep your answers consistent
• Take your time: surveys include consistency checks

Even with careful answers, you will not qualify for every survey. You can try another one or switch to games and offers.

It depends on the reward, the offers available to you and the time their tasks take. A small reward needs fewer coins; a higher-value skin usually takes longer.

Before starting a quest, check its requirements and the Reviews panel in the Earn tab. Other players' experiences can help you choose where to spend your time.

Pick tasks that fit your play style. You can work through a longer offer alongside shorter tasks, then redeem smaller rewards as you go. There is no fixed time to your next skin.

Offer availability depends on your country, device and the partner's campaign. An offer can expire, reach its participant limit or be removed by the partner.

A missing offer on its own does not mean your account has been flagged. Check the current list for another task that suits you. If you already started the offer, check its reward status before moving on.

No. These offers require a first-time install, and old progress does not count. If you played the game before, even on another device, the partner may recognize your account and reject the reward.

Uninstalling and reinstalling does not make you a new player. Choose a game you have not played before, and check its eligibility rules before starting the quest.

Use the same device from the first install to the final step. Reward tracking is tied to the device where you started the quest, so progress on a second phone does not count toward it.

Switching devices can break tracking. If you are moving to a new phone, finish your active quests first where possible.

The purchase needs to meet the quest's stated dollar threshold. A local-currency price must be equivalent to that amount or higher; a lower amount does not complete the step.

Check the conversion and the partner's purchase requirements before paying. If you are unsure whether a local price qualifies, ask through Get help before making the purchase.

They can. For steps marked Single Purchase of $X or more, one eligible purchase may complete several thresholds. For example, a $9.99 purchase may count for the $1.99, $4.99 and $9.99 steps, and may also contribute to a cumulative goal such as Spend $50 total.

The partner sets the rules, and not every quest works this way. Check the exact requirements before paying; do not assume the rewards stack unless the offer confirms it.

If a purchased pack or currency did not arrive, contact the game's support team to investigate the purchase.

A refund or chargeback can affect the reward earned through that purchase. Under SkinApe's rules, charging back a purchase after spending the coins it earned leads to an account ban.

If you have a purchase dispute, contact Get help with the task and transaction details so support can review how it affects your account.

Rewards go to featured reviews, rather than every published review. Valid reviews appear in the review tab, where other players can rate them.

Reviews with enough upvotes can become featured and receive a star icon. We select featured reviews regularly and notify you if yours is chosen. Share details that would help another player decide whether to start the task.

Check whether an ad blocker is stopping ads from loading. If you want to watch ads for coins, allow them for SkinApe and reopen the app.

You can also try switching between Wi-Fi and mobile data. If ads still do not appear, try again later.

Try opening the offer in a different browser. An incognito window can also help check whether the loading issue is related to your current browser session.

If the offer still will not load, use Get help and include the offer name, your browser and a screenshot. Before starting the task, make sure you are following the offer's tracking instructions.

Skins start at $0.03 and Amazon gift cards at $1, subject to shop availability. You need enough coins for the reward you choose; the current coin price is shown in the shop.

There is no separate withdrawal threshold or deposit requirement. A small reward is a good way to try the withdrawal flow before working toward a bigger one.

Delivery depends on the reward:

• Gift cards: the redeemable code appears as soon as the withdrawal goes through.
• CS2 skins marked instant withdraw: sent immediately as a Steam trade offer.
• Other CS2 skins: sent after the item's Steam trade lock ends. The lock lasts 7 days, and the app shows the timing for your item.

We cannot shorten a Steam trade lock. Check that your Trade URL is current, then accept the trade offer when it arrives. If you use the Steam mobile app, check for any required confirmations there.

Before withdrawing, check that you have:

• A valid Steam Trade URL saved in SkinApe
• A Steam account that can receive trade offers
• Access to Steam so you can accept the offer when it arrives

Copy the Trade URL directly from Steam. If your account cannot receive offers, check its restrictions through Steam Help; SkinApe may also link you to the relevant Steam page.

Steam restrictions must be resolved on Steam. SkinApe cannot remove them.

In Steam:

• Open your Inventory
• Select Trade Offers
• Open Who can send me Trade Offers
• Copy the Trade URL from the bottom of the page

Paste the full URL into SkinApe without changing it. If you generate a new Trade URL later, update it in SkinApe before your next withdrawal.

Start on the Steam side. A declined or undelivered trade offer usually means your Steam account cannot accept it right now, so check through Steam Help that trading is enabled and confirm the Trade URL saved in SkinApe is your current one. Then try again.

If a specific item will not go out, it may be out of stock at that moment. Pick a different skin at a similar price, or check back later.

If everything on your side looks right and it still fails, or coins were taken for a withdrawal that never arrived, contact support through Get help in the app. Send the item name, the time you tried and a screenshot of the error.

Open your SkinApe profile, select the gift card icon, then choose How to Redeem. Follow the instructions for that card, since retailers handle redemption differently.

Use the retailer's official site or app and check that your store region matches the card. If the code is rejected, use Get help with the card name, withdrawal date and a screenshot of the error.

For a code that will not redeem:

• Copy it directly from your SkinApe account to avoid typing errors
• Use the retailer's official site or app
• Check that the store region matches your gift card

Still getting an error? Open Get help and send the reward name, withdrawal date and a screenshot of the retailer's error message. These details help us investigate.

If the reward is out of stock, choose another available reward or check back later. Shop availability changes.

You have 5 days from when the skin drops, or from when its trade lock ends if it has one. Check the timer below each skin for the exact time remaining.

Withdraw before that timer reaches zero. Once it expires, the skin is no longer available to withdraw.

Click the skin in your SkinApe profile and hit Withdraw anyway. The bot sees the block on your Steam account and pushes the skin's deadline out to 21 days, every time you try. If your lock runs longer than that, come back every few days and withdraw again to push it out another 21 days. One case works differently: if your Steam Mobile Authenticator has been active for less than 7 days, Steam blocks trades on your account until that week is up, so wait it out and then withdraw.

Check whether your Steam inventory is Private. Set it to Public in your Steam privacy settings, then return to your SkinApe profile and try withdrawing the skin again.

If it still fails, use Get help and include a screenshot of the error.

Enter your account UID and Region, which you can find in your in-game profile. Check both before confirming: they identify the account that receives the top-up.

If it does not arrive, review those details and include them when reporting the issue through Get help.

Open Shop > Giftcards and choose the Robux Card. Use coins earned through quizzes, ads and tasks in the Earn tab.

Before picking a task, check the Reviews panel to see other players' experiences. You can earn and redeem without a deposit; check each task's requirements, since some partner offers include purchases.

Allow 5 to 7 days after submitting the withdrawal, as shown in the app. Count from the withdrawal date, rather than the date you bought the Robux Card.

In some cases, processing can take up to 10 days. If your Robux have not arrived after that, open Get help and include the withdrawal date.

The Gamepass price accounts for Roblox's fee, so it is higher than the amount you receive.

Open Robux in your SkinApe profile and use the exact Gamepass price shown in the app. Check it before submitting your withdrawal. If the amounts look wrong, send screenshots through Get help so support can check them.

Use the public Gamepass link, such as www.roblox.com/game-pass/00000000/name, with your own Gamepass ID and name.

Open the Gamepass itself and copy its address. The creator dashboard URL is a different link and cannot be used to process the withdrawal.

Open the Roblox group panel in the Earn tab for instructions on joining and withdrawing.

You need to be a member for at least 2 weeks before the group withdrawal option appears. While you wait, you can use the Gamepass withdrawal flow.

Robux in your SkinApe profile still need to be withdrawn. Open Robux in your profile and follow the instructions, including the exact Gamepass price shown there.

Once you submit the withdrawal, allow 5 to 7 days for processing. The Robux will not appear in your Roblox account immediately.

Use your Roblox username, not your display name or nickname. You can find the username below your display name on your Roblox profile, next to the @ symbol.

Copy the username carefully, preserving its spelling and capitalization, and remove any spaces before or after it.

Open Redeem Code in the app or go to skinape.com/app/redeem-code. Paste your code and press REDEEM. The same field accepts promo codes and referral codes.

For the current code list and help with invalid or expired codes, visit skinape.com/promo-codes. Every code is free: never pay someone for one.

Invite your squad with your personal link from the Referral screen: skinape.com/r/YOURCODE. When an eligible new player joins through it, both of you get a coin bonus. You also earn a share of your invited friends' earnings, starting at 5% and increasing with your referral level.

An account can have one referrer, set once. Guest accounts cannot be referred, and self-referrals or signups from your own device or connection are rejected.

Joined without an invite? The starter code GIBBCOINZ gives eligible players 50 coins. It is a regular promo code, so it does not set a referrer. You can still redeem a friend's referral code later if your account meets the referral requirements.

Your friend needs to qualify as a new player and pass the referral eligibility checks. A new account alone is not enough if they have used SkinApe before. Device and connection checks also apply.

If they joined without your link and do not have a referrer yet, they can try your code on the Redeem Code screen. Eligibility rules still apply. If a referrer is already set, it cannot be changed.

If you think an eligible referral was missed, open Get help with your referral code and the date your friend joined.

For account and reward issues, start with Get help so your account details are attached automatically:

• Open Earn > Get help, or Support from your profile, in the app or at skinape.com/app
• For a locked or banned account, sign in and use Ban Appeal in the contact section below
• If you cannot sign in at all, email support@skinape.com from the address on your account

For tips from other players, visit discord.gg/dkkxKUcT8g. Account reviews belong with support through the routes above.

Start with your account email or username and your platform: Android, iOS or web. Then include the details for your issue:

• Missing reward: offer name, date and time, plus screenshots of the completed step or confirmation
• Withdrawal: item or gift card name, order time, your Trade URL for a skin, and a screenshot of any error
• Locked account: what happened before the lock and whether anyone else uses SkinApe on your device or network

Send the details together in one message. A complete report helps us investigate with fewer follow-up questions.

Support replies within 2 business days after receiving all the requested information. If we ask for screenshots, that window starts when you send them.

Weekends and Polish national holidays do not count as business days. Include screenshots and the relevant account or task details in your first message to avoid delays. Reports without the evidence needed to investigate may be closed.